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Welcome to the September 22nd, 2017 issue of P&A Online, a monthly eMagazine dedicated to the interests and concerns of providers and administrators of automotive finance and insurance products.

P&A Online is your source for industry news and updates as well as original feature articles to keep you well-informed of best practices and trends.

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Featured Articles
How to Adjudicate Claims for High-Risk Clients
Experts agree that dealerships that generate a high number or severity of claims require careful management, long-term planning, and further investigation.

By: Tariq Kamal

In the P&A segment, working with high-risk clients can lead to financial rewards, but runaway claims bear scrutiny. At last August’s P&A Leadership Summit, I had the honor of leading a panel of experts in a discussion about anticipating, identifying and properly managing such scenarios. ... Read More »
Digital Retailing Solves Top Consumer and Dealer Issues
By digitizing F&I, we give consumers the buying experience they want and dealers the higher F&I product penetration and profitability they need.

By: Mike Burgiss

The automotive industry is in a frenzy over selling cars online. Pure online retailers and rising consumer expectations are applying enough pressure for traditional dealers to know that they have to add the online option for car buyers. However, when dealers hear Cox Automotive Chief ... Read More »
Meet the Executive
An Interview with Brian Krasavage
P&A makes history with Brian Krasavage, vice president of Allstate Dealer Services.

By: Tariq Kamal

In July, Brian Krasavage became vice president of Allstate Dealer Services. It’s the latest development in a career that spans four decades and has included history-making stops at Kodak, Motorola and ADP/CDK Global. P&A sat down with Krasavage on the eve of his relocation to ... Read More »
P&A Industry News
GWC Warranty Names New Chief Revenue Officer
WILKES-BARRE, Penn. – GWC Warranty, a best-in-class provider of used vehicle service contracts sold through automotive dealers, has appointed Brian Stach as the company’s new Chief Revenue Officer. In his role, Stach will oversee all of GWC Warranty’s field sales operations, including a nationwide team of Area Vice Presidents, Dealer Consultants and Trainers. "Brian is ... Read More »
RoadVantage Introduces Preferred LeaseCare Active Protection PLUS a Lease End Benefit
AUSTIN – RoadVantage introduces a powerful and innovative program for lease customers called Preferred LeaseCare. This new concept combines the “as you drive” benefits of RoadVantage ancillary products with an excellent lease end benefit, possibly saving the lessee thousands of dollars through the lease term. Preferred LeaseCare offers Dent & Ding Repair with a $1000 hail ... Read More »
EFG Companies Recognizes Two Agents for Raising the Bar in Dealership Engagement
DALLAS –  EFG Companies, the innovator behind the award-winning Hyundai Assurance program, recently hosted its 9th National Agent Council, honoring Empire Dealer Services with the Annual Top Agent Award and Auto Method with the Rising Star Award. This marks the third time the Principal Owners and Founders of Empire Dealer Services, John Kane and Edward ... Read More »
ASI Raises Industry Standard with TruGAP Launch
RICHARDSON, Texas — Accelerated Service International (ASI) announced the launch of TruGAP, a new product designed to serve as the gold standard for guaranteed asset protection (GAP) coverage. As part of ASI’s Smart Autocare suite of F&I offerings, TruGAP offers terms and benefits unique to the category. Like most GAP products, TruGAP promises to cover ... Read More »
View All P&A Industry News Here
Automotive Industry News
Hyundai Capital America Partners With AutoGravity
IRVINE, Calif. — Hyundai Capital America, which does business as Hyundai Motor Finance, Kia Motors Finance, and Genesis Finance, has joined the AutoGravity car-shopping and financing platform. Beginning in the state of California, financing through Hyundai Capital America is now accessible to AutoGravity users searching for financing for a Hyundai, Kia or Genesis. Since the ... Read More »
TrueCar Partners With Team RWB to Support Old Glory Relay
SANTA MONICA, Calif. — As part of their DrivenToDrive program, TrueCar Inc. has partnered with Team Red, White & Blue in support of the Old Glory Relay, which kicked off in Seattle on Sept. 11 and will end in Tampa, Fla., on Veterans Day, Nov. 11. DrivenToDrive is a program dedicated to helping U.S. military veterans regain their independence and freedom. The Old Glory ... Read More »
Vast Adds Predictive Analytics Feature to CarStory Platform
AUSTIN, Texas — CarStory, the automotive AI platform from Vast, unveiled CarStory Insights, a new feature designed to predict when cars will sell and for how much. CarStory Insights builds on 12 years of data and analytics expertise. Combining this with AI and machine learning, the feature alerts dealers to issues on their lot before they cost them profits. For ... Read More »
Experian: Shift Toward Used Continues in Q2
SCHAUMBURG, Ill. — Car buyers with prime and superprime credit shifted toward used in greater numbers, with used-vehicle loans for both low-risk tiers reaching record highs in the second quarter, according to Experian Automotive. According to the firm, a record 61.02% of prime consumers chose used vehicle loans, up 1.12 percentage points from a year ... Read More »
S&P/Experian: Auto Default Rate Registers Largest Increase Since December 2011
NEW YORK — Auto loan defaults in increased nine basis points from July to August, the largest month-over-month increase since December 2011, according to the S&P/Experian Consumer Credit Default Indices. Despite the drop, the auto loan default rate remains low relative to historical levels. In fact, the rate is closer to levels recorded one year ... Read More »
Bill Leek Named President, COO of InterActiveTel
HOUSTON — Telephony solution developer InterActiveTel today announced Bill Leek, former Vice president of sales for Dominion Dealer Services, has joined the company as its new president and COO. Leek will be responsible for leading the entire InterActiveTel organization, as well as maintaining business development partnerships and driving the adoption of InterActiveTel’s suite of communication ... Read More »
Trump Administration Streamlines Self-Driving Guidelines
U.S. Transportation Secretary Elaine Chao released a new set of voluntary federal guidelines for autonomous vehicles on Sept. 12 — a move the Trump administration said will make federal regulatory processes “more nimble to help match the pace of private sector innovation.” The guidance, which replaces Obama administration policy released a year ago, provides a voluntary framework ... Read More »
CDK, ActivEngage Roll Out New Retailing Platform
HOFFMAN ESTATES, Ill. — CDK Global announced it has partnered with chat provider ActivEngage Inc. to create Concierge Chat, a proprietary messaging tool built directly into CDK’s “Next Gen” websites. “The integration of Concierge Chat into our Next Gen websites further builds upon the fully responsive platform we’ve developed to allow dealers to connect with their customers no matter how they shop,” ... Read More »
View All Auto Industry News Here
P&A Featured Companies
Please click on a company logo to get more information.
Arch Insurance Dealer Owned Warranty Company Dealers Assurance Company (DAC)
EcoProProducts Entire Car Protection (ECP) F&I Administration Solutions
F&I Express Impact Group Innovative Aftermarket Systems (IAS)
Kerper Bowron, LLC MaximTrak Technologies National Automotive Experts
Old Republic Insurance Company Performance Administration Corp. (PAC) RoadVantage
Safe-Guard Products International Simoniz USA SouthwestRe
StoneEagle The Warranty Group Vanguard Dealer Services
Virginia Surety Company, Inc. Wise F&I  
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