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Welcome to the January 10th, 2018 issue of P&A Online, a monthly eMagazine dedicated to the interests and concerns of providers and administrators of automotive finance and insurance products.

P&A Online is your source for industry news and updates as well as original feature articles to keep you well-informed of best practices and trends.

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Featured Articles
PALS 2017: Providers Sweat the Details
Sentiments expressed during a P&A Leadership Panel demonstrate that F&I product providers are troubled by the same issues that keep dealers and agents up at night.

By: Kristen Gruber

For those of you who didn’t make it to the 2017 P&A Leadership Summit, you missed a good panel discussion about what keeps industry leaders awake at night. We had four terrific panelists, candid conversation, and many insights into current F&I challenges. A big thanks ... Read More »
PALS 2017: Cancelations Create a Challenge for Lenders and Providers
Most dealers, lenders and product providers want customers to get full cancelation refunds in a timely manner, but there are many obstacles to overcome.

By: Brian Reed

One of the themes from the recent P&A Leadership Summit was the industry challenge of F&I product cancelations related to operating processes and compliance issues for both F&I providers and lenders. I had the opportunity to moderate a cross-functional panel of representatives from some of ... Read More »
Summit Updates
Agent Summit Names 2018 Advisory Board Members
LAS VEGAS — Agent Summit organizers announced the members of its 2018 advisory board. The board will set the agenda for this year’s four-day event, which will begin on May 20 at the Venetian & Palazzo Resort Hotel Casinos in Las Vegas. “For the first seven years, ... Read More »
Agent Summit Opens Registration for 2018 Event
LAS VEGAS — Organizers of the upcoming Agent Summit have announced that registration is now open for the 2018 event, which will be held May 20–23 at the Venetian & Palazzo Resort Hotel Casinos in Las Vegas. The industry’s only event designed by and for automotive general ... Read More »
P&A Industry News
Dent Wizard Rolls Out New F&I Programs
ST. LOUIS – Dent Wizard International is expanding beyond the appearance protection menu offerings it’s known for with the introduction of three new F&I programs. The new lineup begins with AlwaysNu, which features base coverage for road hazard tire-and-wheel, cosmetic wheel repair, roadside assistance service and rental car reimbursement of up to $50 per day. ... Read More »
StoneEagle Welcomes New CEO
DALLAS — StoneEagle announced the appointment of Cindy Allen as the company’s new CEO. Cindy will be responsible for driving the company, and innovative F&I solutions, to the next level, building on the momentum achieved by the StoneEagle team under Bobby Allen’s leadership, according to the announcement. Since founding the company in 1987 and devoting ... Read More »
F&I Express and F&I Administration Solutions Form a Strategic Partnership to Create the First Electronic F&I Product Cancellation Process in the Industry
GRAPEVINE, Texas – F&I Express® and F&I Administration Solutions LLC (F&I Admin) are expanding their relationship to help lenders, F&I product providers and dealerships improve their aftermarket product cancellation performance and compliance. The integration of F&I Express and F&I Admin addresses the issues that have come forward in recent months about major problems lenders are encountering ... Read More »
PermaPlate Welcomes Michael Stevens as Vice President of Technology
SALT LAKE CITY, Utah – PermaPlate, a leading source of automotive protection products and world-class warranty administration, announced a new addition to the company’s Information Technology team.  Michael Stevens was named VP of Technology. In his new role, Stevens will assess existing and new technology in conjunction with the needs of PermaPlate, and its affiliates, ... Read More »
View All P&A Industry News Here
Automotive Industry News
Survey: Online F&I Improves CSI
IRVINE, Calif. — Consumers want to finance their vehicle online and doing so significantly improves their overall car-buying experience and perception of the dealership they buy from, according to a new survey from SpringboardAuto. The survey, conducted among consumers who have recently financed a vehicle online with SpringboardAuto for the purchase of a vehicle from ... Read More »
Manheim’s Hansen Takes on Expanded Role
ATLANTA — Manheim is continuing to align its assets to best serve the needs of its clients and is expanding the role of Derek Hansen as vice president of offsite solutions, effective immediately, the company announced. In Hansen’s expanded role, all digital and mobile offsite solutions are organized under the vision of one leader — ... Read More »
Spireon Demos Dealer Subscription Service at CES
LAS VEGAS — Vehicle intelligence provider Spireon Inc. will demonstrate new mobility-as-a-service (MaaS) capabilities with its Kahu solution at the International Consumer Electronics Show (CES) in Las Vegas, which starts today and runs through Jan. 12. The demo features Drive on Demand, a new carsharing service designed to allow dealers to offer customers an affordable ... Read More »
Audi Captive Joins AutoGravity Network
IRVINE, Calif. — Fintech firm AutoGravity has added Audi Financial Services to its car-shopping and financing platform, which allows car buyers to find their chosen Audi at the dealership of their choice and arrange financing in four easy steps, according to the company. Audi dealers are also expected to benefit from the partnership, providing them with a new ... Read More »
KBB: Average New-Vehicle Prices Rise to Record High in December
IRVINE, Calif. — Average transaction prices closed the year on a strong note, rising nearly 2% in December to a record high of $36,113, Kelley Blue Book (KBB) reported last week. The increase from the year-ago average was actually 1.6%, or $583. Compared to November, December’s average transaction price was up $66, or 0.2%. “Incentive ... Read More »
Cars.com to Convert Affiliates to Direct Sales
CHICAGO — Cars.com and news media provider McClatchy announced an agreement to convert the remaining 17 affiliate markets into the Cars.com direct sales channel prior to the October 2019 affiliate agreement expiration date. The agreement follows an earlier November 2017 initial accord to convert five markets. The new agreement includes marketing support payments through 2019, ... Read More »
Top 5 CIM Trends for 2018
OAKBROOK TERRACE, Ill. — With consumer identity data more fragmented than ever, thanks to siloed data collection and the omnichannel buying environment, one of marketers’ biggest challenges is to continue upping the game on delivering a personalized, relevant customer experience. So say the consumer identity management experts at Infutor, who listed five trends impacting the ... Read More »
Advanced Car Safety Tech Will Roll Out Gradually: HDLI
When will advanced safety technologies offered in today’s luxury cars become ubiquitous among all vehicles on the road? It’s going to take some time. The Highway Loss Data Institute (HLDI) has projected that 95% of registered vehicles in the U.S. will be equipped with automatic emergency braking in 2045 and equipped with adaptive headlights sometime ... Read More »
View All Auto Industry News Here
P&A Featured Companies
Please click on a company logo to get more information.
Arch Insurance Dealer Owned Warranty Company Dealers Assurance Company (DAC)
EcoProProducts Entire Car Protection (ECP) F&I Administration Solutions
F&I Express Impact Group Innovative Aftermarket Systems (IAS)
Kerper Bowron, LLC MaximTrak Technologies National Automotive Experts
Old Republic Insurance Company Performance Administration Corp. (PAC) RoadVantage
Safe-Guard Products International Simoniz USA SouthwestRe
StoneEagle The Warranty Group Vanguard Dealer Services
Virginia Surety Company, Inc. Wise F&I  
 
 
 
 
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